Senior Policy Administrator

Monument Re group is a growing international reinsurer established to operate as an asset intensive reinsurer and acquirer in Europe. We are rapidly growing and are currently looking for a Senior Policy Administrator with minimum 5 years of relevant experience to strengthen our team in Brussels.

PURPOSE OF THE ROLE

The Senior Policy Administrator will:

• support and assist in developing the activities of Monument Re in Belgium through timely and accurate handling of all possible policy changes;
• provide support for smooth integration of newly acquired portfolio’s / policies; and
• also participate in continuous improvement of operational processes and infrastructure (IT platform) as key enabler to achieve business objectives; and
• report to the Life Team Leader, based in Brussels.

RESPONSIBILITIES

• Providing clear, timely and accurate answers to policyholders and brokers regarding “policy changes”, respecting terms & conditions of policies, operational guidelines and company procedures & controls;
• Handle incoming calls from policyholders and brokers and provide clear information regarding internal processes, organizational steps and expected timelines;
• Update policyholders and brokers pro-actively on the status of their requests;
• Maintain and update the policy database (UL3 platform) accordingly to ensure accuracy of database/platform at all times;
• Ensure policy administration is compliant with applicable fiscal and legal framework and company guidelines and procedures;
• Contribute and elaborate documented Guidelines and Procedures within his/her area of competencies for new products and support their implementation.

ROLE REQUIREMENTS:

• Extensive experience (minimum 5 years) as a policy administrator (Life Insurance);
• Experience in handling group Insurance is highly recommended;
• Sound knowledge of MS Office (Word, Excel and Power Point);▪ Language skills: fluency in French/Dutch with good working understanding of English;
• Detail oriented, enthusiastic, energetic and entrepreneurial;
• Good communicator with high level of integrity;
• Eager to learn and share knowledge, flexible and open-minded;
• Team player, service minded and solution oriented;
• Knowledge of UL3 (policy management platform) and a PCP certification  (‘Person in Contact with the Public’) recognised by the FSMA is preferred.

OFFER

• The opportunity to join a strongly growing and international reinsurance company;
• A challenging position with a lot of variety and autonomy in a dynamic environment;
• Many opportunities for personal development in a pleasant and driven team;
• Flexible working hours and 2 days of home working per week
• An attractive salary package with fringe benefits.