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......................................................................................21 Monument Group: INTERNAL 3 Introduction 1.1 Context 1.1.1 We expect our business activities to be conducted honestly, with integrity, and in good faith. We also expect that any interaction with our customers... a risk of damage to the customer’s interests or an adverse impact on the customer. 5.2.4 In identifying the circumstances which constitute or may give rise to a conflict of interest, the Company should ensure that the following points are taken into