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......................................................................................21 Monument Group: INTERNAL 3 Introduction 1.1 Context 1.1.1 We expect our business activities to be conducted honestly, with integrity, and in good faith. We also expect that any interaction with our customers... 2020 on the NBB’s prudential expectations concerning the governance system in the insurance and reinsurance sector; • Articles 283 and 288 of the Belgian Insurance Law of 4 April 2014, which includes the transposition of Directive (EU) 2016/97 (the