complaints

checks, including in relation to criminal data, sanctions, politically exposed persons or export control records, complaints or claims, investigations and other monitoring, reporting and remedial information; and • Contractual information... cameras in and around our premises; - to establish, exercise, defend and protect the rights of the Monument Group entities or those of persons we may represent (e.g. in litigation) and to gather evidence; - investigate any complaints received from

/or negative consequences for the Company;  Delays occur in processing customer requests which could benefit the servicing company at the expense of the customer e.g. delay claim payments to maximise profit;  Complaints compensation paid to customers... or familial relationship;  A human resources professional choosing not to investigate a claim of inappropriate behaviour because the person the complaint is against a person with whom they have a personal or familial relationship;  An employee