requests

further information about your request in order to expedite our response. We will only collect information that is strictly necessary to ensure that we only honour requests received from the actual person concerned or their authorised representative. We aim to respond to all legitimate requests within one month in accordance with applicable data protection regulations. Sometimes it may take us longer to respond if your request is particularly complex or if you have made a number of different

/or negative consequences for the Company;  Delays occur in processing customer requests which could benefit the servicing company at the expense of the customer e.g. delay claim payments to maximise profit;  Complaints compensation paid to customers... Committee supports the Board of Directors in effectively discharging its responsibilities by: • reviewing this Policy upon request of the Compliance Officer; and • challenging the effective development and implementation of the Policy in light of the