Conflict of Interest Policy
practise and commercial goals may not entail a scheme that may induce it or its staff to recommend a particular insurance product to a customer when the insurance distributor could offer another insurance product that would better meet the customer's... interest must be set out in a Conflicts of Interest Policy that must be part of their Integrity Policy. 1.1.3 It is crucial for good business practice that all (potential) conflicting interests are either completely avoided or properly managed if allowed