Data Protection Statement

Synchrone attaches great importance to the protection and respect of your privacy. This statement aims to inform you about our practices regarding the collection, use and sharing of the information you provide to us via our website https://www.synchrone.be/fr/.

This statement (and any document referred to herein, as well as our COOKIE POLICY) sets out how we, as the data controller within the meaning of the GDPR, process the personal data that we collect and that you provide to us. We invite you to read this document carefully to familiarise yourself with and understand our practices regarding the processing of your personal data.

1. What personal data do we collect?

Your personal data (hereinafter ‘personal data’) is data that enables us to identify you either directly (data such as your first name and surname allows for your immediate identification) or indirectly (data such as your postcode, telephone number or contract number allows for your indirect identification).

During our interactions with you, we may collect various types of data:

  • identification data (surname, first name, address, telephone number, email address, etc.);
  • demographic data (such as gender, language, age);
  • data relating to your profession or role;
  • geolocation data, in particular your IP address;
  • information relating to your browsing and behaviour on our website;
  • [IN THE CASE OF AN E-COMMERCE SITE]: purchase data (order reference, status, etc.) and payment data (payment method, billing details, etc.);
  • and any other data provided to us via the online form or email correspondence.

2. When do we collect your personal data and for what purpose?

2.1. When you submit an enquiry via our website

When you submit a contact or enquiry request via our website, we ask for your surname, first name, company name, email address and telephone number.

We use this information to respond to your enquiry, including providing you with all the information you have requested about our products, services and/or activities. Unless you object, we may also contact you on several occasions following your enquiry to follow up on it. We do this on the basis of our legitimate interest in maintaining a business relationship before and after a sale and/or in improving the quality of interactions and services following a request for information or contact.

We retain emails containing enquiries or contact requests for a period of two (2) years, after which these emails are permanently deleted.

2.2. When you sign up to receive our newsletter

When you sign up to receive our newsletter, we ask for your name and email address. By signing up to our newsletter, you give us your consent to receive information about our products, services and other information which we believe may be of interest to you.

You may withdraw your consent at any time, in which case we will stop sending you our newsletter. Your information is retained for as long as you continue to consent to receiving our newsletter.

2.3. When browsing our website

When you visit our website, text files (cookies) are stored on your device’s hard drive and/or in your browser. The storage of these files is permitted provided that the user is informed and the data stored is used solely to ensure system security and to detect anomalies.

This data collection is based on our legitimate interest in ensuring the security and proper functioning of our Website. Other files require your prior consent. The retention period for these cookies is set out in our COOKIE POLICY.

2.4. When you make a purchase via our website

When you make a purchase via our Website, we ask you to provide information such as your surname, first name, billing address, delivery address, email address and telephone number. We also collect information relating to your payment method.

We use this information to process and fulfil your order, send you order and delivery confirmations, and track the status of your order. Unless you object, we may also contact you after your purchase to inform you about complementary products or promotions, or to gather feedback.

Transaction-related information is retained for a period of ten (10) years to comply with legal and accounting obligations, after which it is deleted or anonymised.

3. Do we share your personal data with third parties?

We do not share your personal data except in the following cases:

  • Service providers: We work with third parties to provide our services (hosting, payment processing, analytics, email marketing, etc.). These service providers only have access to the data strictly necessary to perform their services.
  • Legal obligations: Where required by law, we may share your personal data with legal, regulatory or judicial authorities.
  • Business partners: In certain cases, with your explicit consent, your data may be shared with partners for marketing campaigns or promotional offers.

We never sell your personal data to third parties.

4. Where do we store your personal data?

Your personal data is stored within the European Economic Area (EEA). If data needs to be transferred outside the EEA, we ensure that the recipient country offers an adequate level of protection, or that contractual safeguards (such as standard contractual clauses) are in place.

5. How long do we retain your personal data?

We retain your personal data only for as long as is necessary for the purposes described in this notice or to comply with our legal obligations. Once the necessary period has expired, your data is deleted or anonymised.

6. What are your rights regarding your personal data?

Under the GDPR, you have the following rights:

  • Right of access: You may request information about the personal data we hold about you.
  • Right to rectification: You may request the correction of inaccurate or incomplete personal data.
  • Right to erasure: You may request the deletion of your personal data in certain circumstances (e.g. when it is no longer necessary for the original purpose).
  • Right to restriction of processing: You may request that we restrict the use of your personal data in certain situations.
  • Right to data portability: You may request to receive your personal data in a structured and commonly used format, or to have it transferred to a third party.
  • Right to object: You may object to the use of your personal data on legitimate grounds, in particular where it is processed for marketing purposes.
  • Right to withdraw consent: If the processing is based on your consent, you may withdraw it at any time.

To exercise your rights, you may contact us at the following email address: info@synchrone.be. We will respond to your request within the applicable legal timeframes.

7. Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

8. Changes to this privacy notice

We reserve the right to amend this privacy policy at any time. Any amendments will be published on this page with an update date. We encourage you to review this policy regularly to stay informed about our practices.

9. Contact

If you have any questions or concerns regarding this policy or the way in which we process your personal data, you can contact us: