MyMonument
Secure portal enabling members and employers to:
- Access their data
- Make changes
- Communicate directly with their account manager
Complaints management
Do you have a complaint?
We strive to provide you with the best possible service. Are you dissatisfied? Our complaints management team is ready to help you find a solution together.
Our aim is to resolve your complaint within two weeks, with a maximum time frame of four weeks. If we are unable to resolve your complaint within this timeframe, you will be informed.
Our aim is to resolve your complaint within two weeks, with a maximum time frame of four weeks. If we are unable to resolve your complaint within this timeframe, you will be informed.
You can lodge a complaint through the following channels:
Via the complaint form shown opposite.
Via email: by sending an email to plaintes.be@monumentinsurance.com
Please remember to include all relevant information, such as your name, your contract number and your role under the contract, as well as any relevant attachments.
Not satisfied with the answer?
You may then contact the Insurance Ombudsman:
Insurance
Ombudsman
Square de Meeûs 35
B-1000 Brussels
+32 (0) 2 547 58 70
info@ombudsman-insurance.be
www.ombudsman-insurance.be
The Insurance Ombudsman Service is a body authorised to seek a resolution to insurance disputes outside the court system. As an insurer, Monument Assurance Belgium is obliged to participate in this out-of-court consumer dispute resolution procedure.